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Customer experience isn’t just an expense. It’s a competitive advantage
Byron Jobe, chief executive officer, discusses how software companies have traits that make them better suited to today's environment of constant change.
Also from Byron: A roadmap to responsible AI implementation in healthcare
Revamping ambulatory care: Boosting efficiency and revenue
Christen Hunt, DNP, FNP-C, CPNP-AC, associate vice president shares how strategizing around process standardization and patient-centric care can help drive efficient, profitable ambulatory care facilities.
Also from Christen: Investing in advanced practice provider transition to practice programs
Using social drivers of health to reduce admissions for diabetes patients
Karyl Kopaskie, PhD, principal, and Madeleine McDowell, MD, FAAP, senior principal, share how healthcare organizations can address social determinants of health and reduce preventable admissions.
Also from Karyl: Children’s hospitals utilize opportunity to strengthen ambulatory strategy
Elevating employer-provider relationships: Exceeding employee expectations
Karen Decaran-Voigt, MBA, principal of value transformation and payer-provider alignment, discusses how employers can drive positive outcomes for employees through a collaborative partnership with healthcare providers.
Consumer-centricity: Reorienting your growth strategy to focus on patient loyalty
Yelena Bouaziz, MBA, principal of solution strategy and innovation at Vizient, outlines how healthcare organizations can adapt to market fluctuations by redefining their business models.
Also from Yelena: Shifting healthcare mindset from “patient” to “customer”